Terms & Conditions

1. Definitions

Throughout these Terms & Conditions, the following terms carry the meanings set out below.

"Agreement"

These Terms & Conditions together with any service quotation or written instruction provided by Boon Horology.

"Service" / "Services"

The watch repair, maintenance, bracelet and strap work, and heritage restoration services provided by Boon Horology, and any access to this website.

"We", "Us", "Our"

Boon Horology, located at 212 Mittraphap Road, Nai Mueang, Khon Kaen 40000, Thailand.

"You", "User"

Any person who accesses this website, submits an enquiry, or brings a watch to us for service.

"Content"

All text, images, graphics, and other materials published on this website.

"Watch" / "Item"

Any timepiece or associated accessory you entrust to us for service or assessment.

2. Acceptance of Terms

By submitting a contact form, telephoning us, or physically bringing a watch to our workshop, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

If you are acting on behalf of another person (for example, regarding a family heirloom), you confirm that you have authority to instruct us on their behalf and to accept these terms on their behalf.

Continued use of this website after any update to these terms constitutes acceptance of the revised version.

3. Service Description

Boon Horology offers three principal services in Khon Kaen, Thailand:

• Maintenance Service (฿4,400): Cleaning, lubrication, timing adjustment, and condition assessment for watches in generally sound working order.
• Bracelet and Strap Service (฿7,600): Strap replacement, bracelet servicing, case tidying, and fit adjustment for watches that are mechanically sound.
• Full Heritage Restoration (฿14,700): Comprehensive movement overhaul, part fabrication where required, case and dial conservation, and a full rebuild for inherited and collectible timepieces.

Prices stated are base prices. The final cost is confirmed in a written quotation following inspection. No work proceeds beyond initial assessment without your express agreement to the quoted cost.

Services are provided in our workshop in Khon Kaen. We do not currently offer postal or courier-based repair services. All items must be brought to and collected from our premises in person unless otherwise agreed in writing.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information about yourself and the watch.
• Disclose any known defects, damage history, or modifications that may affect our assessment.
• Collect your watch promptly once notified that work is complete or that it is ready for collection.
• Pay agreed charges before or at the time of collection, unless alternative payment arrangements have been made in writing.
• Use this website only for lawful purposes and in a manner that does not infringe the rights of others.

Prohibited Activities

You must not:

• Attempt to gain unauthorised access to any part of this website or its related systems.
• Transmit material that is harmful, defamatory, or unlawful.
• Use automated tools to scrape or reproduce content from this site.
• Misrepresent your identity or affiliation when contacting us.

5. Intellectual Property

All content on this website — including text, photographs, illustrations, and the overall design — is the property of Boon Horology or its content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and view this website for personal, non-commercial purposes. This licence does not permit you to reproduce, redistribute, modify, or commercially exploit any part of the website without prior written consent from Boon Horology.

Any photographs or documentation we provide of your watch in connection with a service remain the property of Boon Horology and may be used for portfolio, training, or reference purposes in an anonymised form, unless you request otherwise in writing.

6. Payment & Refunds

Pricing

Base service prices are stated in Thai Baht (฿) and are current at the time of publication. We reserve the right to revise prices; any revision will be communicated in your written quotation before work begins.

Payment Methods

Payment is accepted in cash (Thai Baht) or by bank transfer at the time of collection. Alternative arrangements may be made by prior written agreement.

Cancellation & Refunds

If you wish to cancel a service after work has commenced, you remain responsible for the cost of work already completed and any parts sourced on your behalf. We will provide an itemised account of work done up to the point of cancellation.

If we are unable to complete a service after assessment (for example, because required parts cannot be sourced), no charge will be applied for the incomplete work beyond any agreed assessment fee.

Uncollected Items

Items not collected within 90 days of notification of completion will attract a storage fee. After 180 days, we reserve the right to apply our statutory lien over the item in accordance with Thai law.

7. Service-Specific Terms

Assessment & Quotation

All services begin with a careful inspection. A written quotation is provided before any billable work begins. We will contact you if the scope changes during service and will not proceed with additional work without your approval.

Turnaround Times

Estimated turnaround times are communicated at the time of quotation. These are estimates only and not binding commitments. Heritage restoration in particular is carried out at the pace the work demands, and timelines may be adjusted if unforeseen conditions are found during disassembly.

Parts & Materials

Where replacement parts are required, we will discuss options with you, including the availability of original manufacturer parts, compatible aftermarket parts, or hand-fabricated components. The choice remains with you. Parts costs are included in the written quotation.

Post-Service Period

Following completion of a service, we offer a post-service support period during which we will address any issues that arise from the work performed, at no additional charge, provided the watch has been cared for in normal conditions. This period and its scope are set out in the service documentation provided at collection.

8. Disclaimers

This website and its content are provided on an "as available" basis. While we aim to keep information accurate and current, we do not represent that all content is free from error or that the website will always be accessible.

Watch repair and restoration involves inherent uncertainty. We will always share an honest assessment, but we cannot predict every condition a movement may present once opened. Our technicians will consult you before proceeding with work beyond the agreed scope.

Nothing on this website constitutes advice specific to your situation. We are watchmakers and restorers, not legal or financial advisors. Decisions about servicing a valuable or collectible piece should be made with as much information as we can share, but remain with you.

9. Limitation of Liability

To the extent permitted by Thai law, Boon Horology's total liability to you in connection with any service shall not exceed the amount you paid us for that specific service.

We shall not be liable for:

• Loss of use of the watch during the service period.
• Sentimental value (which, while we respect it deeply, is not calculable in monetary terms).
• Indirect or consequential losses arising from service delays or outcomes.
• Pre-existing defects or wear that becomes visible only after disassembly.

Nothing in these terms limits our liability for personal injury caused by our negligence, or for any liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold Boon Horology, its staff, and contractors harmless from any claims, damages, or expenses (including reasonable legal costs) arising from your breach of these terms, your misuse of this website, or any inaccurate information you provided to us in connection with a service.

11. Termination

Either party may end a service engagement at any time before work commences. Once work has begun, cancellation is subject to the payment terms in Section 6.

We reserve the right to decline or discontinue services to any person who acts in a manner that is abusive, deceptive, or in breach of these terms.

Sections relating to intellectual property, disclaimers, limitation of liability, and dispute resolution survive any termination of this Agreement.

12. Dispute Resolution

These terms are governed by the laws of the Kingdom of Thailand. Any dispute arising out of or in connection with a service should first be raised with us directly so we can seek an informal resolution. We are committed to addressing concerns promptly and fairly.

If informal resolution is not possible, disputes will be subject to the jurisdiction of the courts of Khon Kaen Province, Thailand, unless otherwise required by applicable consumer protection law.

Consumers in Thailand are also entitled to refer disputes to the Consumer Protection Board under the Consumer Protection Act B.E. 2522.

13. General Provisions

• Entire Agreement: These terms, together with any service quotation, constitute the full agreement between us regarding the matters they cover.
• Severability: If any part of these terms is found to be unenforceable, the remaining parts continue in full effect.
• Waiver: A failure to enforce any provision of these terms on one occasion does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights under a service agreement to a third party without our written consent. We may assign our obligations to a suitably qualified successor.
• Notices: Formal notices under this Agreement should be sent by email to [email protected] or by post to our registered address.

14. Changes to These Terms

We may revise these terms from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Where a change is significant, we will take reasonable steps to bring it to your attention.

Continued use of this website or our services after any update takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.